Every MSP website in the country says proactive. Almost none of them say what runs on Tuesday. We are publishing our actual cadence at Boston Managed IT this month. The marketing case for that is easy. What interested me more is what a specific public promise does to the way you staff and run delivery. Full post: https://cyberharborgroup.com/blog/publishing-your-delivery-cadence.html I put this on the site rather than dumping the whole thing here, but the discussion belongs in this thread. Corrections welcome, especially from anyone who has actually done it.